WC2000 Series Ninja Thirsti™ Max Custom Hydration System - FAQs

Cup Tray, Water Reservoirs, Ice Press, and Mixing Chamber are top rack dishwasher safe. The base is NOT dishwasher safe. Use caution not to use heated dry cycles. 

To clean place the cup tray, reservoir parts and mixing chamber on the top shelf of the dishwasher. Wipe down the base of the unit and flavor carriage with a warm cloth and soap. 

It is recommended to run a Clean Cycle once a month to keep your Thirsti unit working optimally.

CLEAN CYCLE DIRECTIONS

1. Create a cleaning solution by filling your water reservoir up to the 12 oz (355 ml) line with vinegar and water up to the 24 (710 ml) oz line.
2. Place the water reservoir with the cleaning solution on the docking station.
3. Place a 24 oz. (710 ml) container on the cup tray.
4. Start the cleaning cycle by holding the button for 5 seconds.
5. Once the Clean Cycle is complete, empty any leftover cleaning solution and rinse the water reservoir.
6. Run another clean cycle with fresh water to rinse the system before first use.

The sparkling button will change from white to orange when the CO2 cylinder has approximately 25, 12oz (355 ml) drinks remaining. The sparkling button will remain orange until the CO2 cylinder is replaced and the indicator is reset. To reset the indicator, replace CO2 cylinder and then hold the sparkling button until it turns white.

Please reference page 4 of your Quick Start Guide. 

                                          OR

Remove the tamper seal and black cap from CO2. Start by opening the CO2 door at the back of the unit. Swing the CO2 cover out of the unit and remove the tamper seal and black cap from the CO2 canister. Insert the CO2 canister into the CO2 cover then apply gentle pressure to turn the canister to the right until tight.

The sparkling button will change from white to orange when the CO2 cylinder has approximately 25, 12oz (355ml) drinks remaining. This count is based off of approx. used for a FULL CO2. The sparkling button will remain orange until the CO2 cylinder is replaced and the indicator is reset. To reset the indicator, replace CO2 cylinder and then hold the sparkling button until it turns white. ONLY reset the indicator once a new CO2 canister has been installed. 

The Sparkling Button turns orange when the CO2 canister has 25, 12oz (355 ml) drinks left. This light will remain orange until manually reset, even if the CO2 is replaced. Install the new canister. In order to reset the orange indicator, hold down the Sparkling button until it turns white. 

The Thirsti Custom Hydration System works with our Thirsti CO2 cannisters. Use the QR code on the CO2 door and on the Owner Manual to go to the Ninja Thirsti website from where you can reorder additional CO2 canisters. 

Yes. It is safe to have CO2 cylinders in your home. They should be stored in an area less then 125F (52C) and never stored in a vehicle. 

To ensure proper product performance and for best results we recommend Ninja Thirsti CO2 60L standard threaded cylinders. Please visit ninjathirsti.com to join our CO2 cylinder subscription program and never run out of CO2. 

We want you to enjoy fresh, fizzy drinks without interruption! We recommend keeping an three CO2 canister handy so that when one CO2 canister runs out, you simply swap the used canisters for full ones with the CO2 Refill Program. 

The CO2 does not expire but canisters do need to be checked for quality assurance purposes. Please check the date on the bottom of each canisters to ensure it is not past this quality assurance timeframe. 

Elevation change will have no pressure effect on a CO2 canister. Most airlines and airport security prohibit the carrying of CO2 canisters onto a plane. 

With the CO2 Refill Club membership you will save 30% on refills when sending back your used cannisters. If you wish to opt in to the CO2 Refill Exchange Program, simply order a Refill Exchange box to get your return process started.

Each Thirsti 60L CO2 Canister makes 50-100 12oz (355 ml) drinks, depending on the Sparkling level being used.

It is recommended to order more CO2 before or as soon as your Sparkling button turns Orange indicating there is 25% CO2 remaining. 

Each 60L CO2 canister will make approximately 100, 12oz carbonated drinks. When the Sparkling button turns orange there is only 25% CO2 left in the canister. This  will make approximately 25, 12oz (355 ml) drinks. We recommend joining our refill club to never run out of bubbles. 

Please visit ninjakitchen.com/thirsti-CO2 to join the Thirsti Refill Club and exchange your empty CO2 canister. 

Ninja Thirsti CO2 is made from renewable biomass generating food grade CO2.

Cylinders themselves are made from aluminum and meet DOT specifications.  CO2 is exclusively from 100% renewable source in the US. 

We highly recommend only using the Thirsti CO2 canister with the Ninja Thirsti Drink System 

The Ninja Thirsti return/exchange box contains all legal markings that are required to ship CO2. 

We encourage all empty CO2 canisters to be returned via the Refill Club however we understand this may not always be the best option. CO2 canisters can be recycled at most recycling centers as scrap metal. This does require your CO2 canister to be completely empty. 

Each re-fill cylinder is re-sealed for quality assurance. We do not recommend refilling the CO2 canisters on your own. 

Always ensure your Ninja Thirsti CO2 canister is tightly installed. CO2 canisters from other brands may lead to leakage and fast loss of CO2. If a CO2 canister is not tightly twisted in place CO2 leakage may also occur. This will cause the CO2 canister to run out of CO2 quickly. 

If no difference is noticed between fizz levels: 

1. Check your CO2 canister and ensure there is CO2 remaining.
2. Always make sure you are carbonating with ice cold water. 

When the Sparkling button lights up Orange this is an indication that your CO2 is starting to run low and it's recommended to join the Thirsti CO2 Refill Club or order new thirsti CO2 Canisters. 

Once you install a new CO2 canister hold down the Sparkling button until it turns back to it's original white LED. You have now reset the CO2 Low indicator. 

Note: it is recommended to install a new CO2 canister before resetting indicator to get the more accurate CO2 usage.

Unfortunately, you cannot return your used Flavor Drops but you can order different flavors by using the QR code on the unit or on the Quick Start Guide to go to the website from where you can reorder additional Flavor Drops. 

See product page on website for Fruiti Chill, Fruiti Chill+Caffeine, Zero Soda, Seltzer: HERE

No, flavor Drops should be stored at room temperature, right-side up with the cap securely in place.

The caffeine level will depend on what flavor level is chosen. Fruiti Chill+Caffeine Flavors have 50 mg of caffeine per 12 oz classic drink.

The Ninja Thirsti does not include combo dispensing for 6oz (177 ml) size. Please choose  a larger dispensing size to be able to do combo flavors. 

We recommend using only Ninja-branded Flavor Drops in your Thirsti unit. 

Flavor Water Drops Bottles hold enough flavor for 17-20, 12 oz classic drink servings. Seltzer Flavored Water Drops have ~20, 12 oz classic drink servings. Fruiti Chill, Fruiti Chill+Caffeine, and Zero Soda Flavored Water Drops have ~17, 12 oz classic drink servings. 

Once opened Flavored Water Drops have a 30-day shelf life. Always check the bottom of your Flavored Water Drops for an unopened expiration date. 

Yes, the Ninja flavor drops are Kosher. 

• Seltzer Flavored Water Drops do not use any sweeteners.
• Fruiti Chill Flavored Water Drops use sucralose as a sweetener.
• Zero Soda Flavored Water Drops use the sweeteners sucralose and acesulfame-potassium.

All Flavored Water Drops have colors from natural sources of fruit & vegetables, no artificial coloring is used.

Once opened Thirsti flavor drops are good for 30 days. We recommend storing at room temperature. 

To the best of our knowledge, we source all of our flavors from natural plant based materials. But we do not control nor manage to vegan standards.

Once opened Flavored Water Drops have an expiration of 30 days. 

The flavor drop should be stored in a cool, dark place with the lid closed. We don't recommend putting them in the fridge or storing near any heating appliances (microwave, oven, etc.)

Ninja Thirsti Flavored Water Drops are available in more than 25+ flavors across 4 different flavor lines. The 4 flavor lines offered are: Seltzer, Fruiti Chill, Fruiti Chill+Caffeine, and Zero Sodas. You can view the different flavor lines HERE.

All Ninja Thirsti Flavored Water Drops are zero sugar and zero calories per 12 oz serving. Sweetened varieties contain sucralose or sucralose and acesulfame-potassium. Some flavored water drops use veggie and fruit juice as coloring agent, which contribute minute amount of sugars.

Yes, all of the Ninja Thirsti Flavor Drops are gluten-free.

Our Thirsti Drops do not contain nuts, however the production facility is not nut-free. Our products do not contain nuts but review individual labels for allergen ingredients. 

Please consult your physician regarding any dietary or health restrictions.

At this time the Ninja Thirsti flavor drops are not recyclable. 

ALWAYS dilute Ninja Thristi Flavored Water drops. This is a concentrated substance that should never be consumed without diluting through the Thirsti system. 

Our Fruiti Chill+Caffeine flavors and some Zero Soda Flavored Water Drops contain caffeine. 

These flavors are: Fruiti Chill+: Lemon Lime, Peach Mango, Pear Ginger, Wild Berry.

Zero Soda: Cola, Dr. Thirsti, Mt. Thirsti.

Fruiti Chill Strawberry Kiwi, Watermelon Lime, and Tropical Pineapple all contain electrolytes. 

Seltzer Flavored Water Drops do not use any sweeteners.

Fruiti Chill and Fruiti Chill+Caffeine Flavored Water Drops use the sweetener sucralose.

Zero Soda Flavored Water Drops use the sweeteners sucralose and acesulfame-potassium.

All Ninja Thirsti Flavored Water Drops are 0 calories per 12 oz serving.

Ninja Thirsti Flavored Water Drops use colors from Natural Sources.

Yes. Thirsti Flavored Water Drops work great in still or sparkling water. 

Yes. Combo two flavors at once for a personalized flavored drink. Recipes can be found in the Quick Start Guide and at ninjakitchen.com/thirsti-recipes. 

Please note: the 6 oz dispense option does not allow for combo.

While taste is subjective, we can direct you to recommended flavor combinations and recipes in your Quick Start Guide. We recommend using ice in your Thirsti Water Reservoir to get the coldest drink experience with maximum carbonation for the Zero Soda and Seltzer Flavors.

Ninja Thirsti Flavored Water Drops are manufactured in the US. 

Always reference the back of the Flavored Water Drops bottled for flavor specific ingredients. An ingredient list can also be found at Ninjakitchen.com/thirsti-FAQs.

All flavor ingredients used are compliant to the regulation of FDA and sourced from FDA registered and inspected facilities that ensure food safety compliance. Specific ingredients are confidential for purposes of Intellectual Property protection.

Currently, none of the Ninja Thirsti Flavored Water Drops contain natural sweetener. 

• Seltzer Flavor Drops do not use any sweeteners.
• Fruiti Chill and Fruiti Chill+Caffeine Flavored Water Drops use the sweetener sucralose.
• Zero Soda Flavored Water Drops use the sweeteners sucralose and Acesulfame-Potassium.

If shaken and only a tiny bit of liquid is heard then your flavor drop is out of flavor. 

Yes, our Ninja Thirsti Flavor Drops are FDA compliant.

Ninja Thirsti Flavored Water Drops do not contain any FDA-regulated allergens.

As there are natural flavors used, please check the ingredients label to confirm.

To the best of our knowledge, we source all of our flavors from natural plant based materials. But we do not control nor manage to vegetarian standards.

No, our Thirsti water flavor drops are not Halal.

Not all Zero Soda Flavored Water Drops contain caffeine. Cola and Dr. Thirsti contain 35 mg for a 12 oz classic drink. Orange Soda and Lemon-Lime Zero Sodas do not contain caffeine. Mt. Thirsti contains 50 mg for a 12 oz classic drink. Flavors have the same level of caffeine as a standard can of similar soda. 

Fruiti Chill and Fruiti Chill+ have colors derived from natural fruit & vegetable sources, and no artificial coloring is used. Seltzers have no coloring. Zero Soda uses artificial coloring. 

Fruiti Chill and Fruiti Chill+ have colors derived from natural fruit & vegetable sources, and no artificial coloring is used. Seltzers have no coloring. Zero Soda uses artificial coloring. 

Yes. Thirsti Flavored Water Drops work great in still or sparkling water. 

For best results we recommend using sparkling water for Seltzer and Zero Soda flavors.

The Thirsti flavor pods are empty if shaken and only a tiny bit of liquid is heard. A few drops of flavor will remain in the bottle. 

Yes, Ninja Thirsti Flavored Water Drops are FDA compliant.

If you previously ordered/drank Splash, it is now Seltzer.

If you previously ordered/drank Hydrate and Vitamins, these were combined and are now Fruiti Chill.

If you previously ordered/drank Energy, it is now Fruiti Chill + Caffeine.

We're giving our pods a refresh with a new look but the same great taste. Our new flavor-forward design is rolling into market and will replace the previous packaging. Some of the flavors have been refined slightly.

We recommend these settings for the perfect Thirsti pour:

• Zero Soda Flavors: Classic Flavor Strength Classic & High Fizz Level.
• Fruiti Chill Flavors (Sparkling): Classic Flavor Strength & Medium Fizz Level.
• Fruiti Chill Flavors (Still): Bold Flavor Strength & Still Fizz Level.
• Seltzer Flavors: Bold Flavor Strength & High Fizz Level.
• Iced Tea Flavors: Classic Flavor Strength & Still Fizz Level.

We use sulfites in some of our Thirsti flavor pods to help maintain the quality of our drinks. The sulfites used in our pods are food-safe compounds commonly used as preservatives in beverages. The FDA requires beverages with more than 10 ppm to call out sulfites on their label, as some individuals have a sensitivity. Our flavor pods are concentrated formulas and some (as labeled) may have more than 10 ppm sulfites before they are diluted in your machine to make your beverage. However, we are confident that our flavors – when used to make a finished, diluted drink following our machine instructions – contain sulfite levels below 10 ppm FDA labeling threshold. 

It is recommended to use a larger glass than oz size selected, especially when adding ice. We recommend using a juice glass when making a 6oz (177 ml) drink, a pint glass when making a 12oz (255 ml) drink, a small tumbler when making an 18oz (532 ml) drink, a large tumbler when making a 24oz (710 ml) drink.

No. We do not recommend putting carbonated water in the Thirsti Drink System. Only carbonate fresh still water. 

No. We do not recommend carbonating any type of drink besides still water. 

Open the flavor drop, and insert flavor drop upside down into the flavor carriage pressing down evenly on each pod. When drops are installed there will be a double click and you will hear an audible tone. Ensure the plastic wrapping around the flavor pod is fully removed for proper installation. Refrain from pushing down on the center of pods, excessive pressure will cause leakage. 

To make a combo drink, start by choosing the two flavors you would like to mix and place them both in the flavor carriage. Using the 1 and 2 buttons, choose your desired flavor strength for the given flavor. Please ensure that each flavor has at least 1 LED illuminated for combo to be activated. Next, choose your size and carbonation level, then press start. Please note that you cannot make a combo, 6oz (177 ml) drink.

Hold the Sparkling Strength + Flavor 1 button simultaneously to enter ultra-low sparkling mode. Low sparkling LED will blink when in low sparkling  state has been entered.

If you want to exit the ultra-low sparkling mode, you can do so by holding down the Sparkling Strength + Flavor 2 button, unplugging and then plugging back in the unit, or by making a drink on medium or high sparkling.

The Ninja Thirsti Drink System gives you and your family the freedom to personalize your drink the way you want, when you want it, and how you want it. Personalize your drink by flavor, flavor intensity, fizz, and size and dispense directly into your favorite cup at the touch of a button. 

The Ninja Thirsti Drink System is an entirely unique experience, providing you and your family the freedom personalize your perfect drink the way you want, when you want it, and how you want it. Personalize your drink by flavor, function, flavor intensity, fizz, and size and dispense directly into your favorite cup at the touch of a button. You can even combine two flavors to create an entirely new flavor experience.

You can place your Ninja Thirsti where is most convenient for you, we recommend keeping it away from direct sunlight. 

You can safely leave the unit plugged in when you are not at home.

The last run dispense was not able to complete and water must be drained from the system. Place a cup under the nozzle and press "Drain" to allow the water to clear. The unit must run a Drain Dispense before another drink can be made. It may take up to 30 seconds

Your Thirsti device will automatically go to sleep if it remains unused for 10 minutes. To wake the unit, simply press any button.

The maximum power the Thirsti Drink System will draw is 55 watts.

The weight of the Ninja Thirsti Drink System is 10 pounds.

The dimensions of the Thirsti Drink System is 14.6" x 9.23" x 9" (37.084 x 23.44 x 22.86 cm).

The Thirsti 2.0 is 13.071"x 8.268" x 15.984" (33.20 x 21.00 x 40.6 cm).

When using the Ninja Thirsti Drink system to carbonate, an audible noise will be produced as the CO2 and water mix. CO2 and flavor dispenses make separate noises. 

You'll hear a chime, but on medium and low carb wait extra for the last bit of dispense, as the chime goes off early on that particular setting. Issue will be resolved on future units.