PG300 Series Ninja FlexFlame™ Outdoor Cooking System - FAQs

This is a liquid propane configured grill. DO NOT attempt to reconfigure for use with natural gas. 

• The LP gas tank (not included) shall be a standard 20-pound (9.07-kg) LP capacity or 47.6-pound (21.6-kg) water capacity as stated by the manufacturer and marked as such. It shall be approximately 12 in (31.1 cm) in diameter by 18-3/8 in (46.35 cm) high is the maximum size LP gas tank to use. Tanks must have a D.O.T. certification (A) and a testing date (B) that is within five years of current use. NEVER connect your grill to a tank that exceeds this capacity. 
• Other tanks may be acceptable provided they are compatible with the grill retention means (tank scale). 
• The tank used must be constructed and marked in accordance with the Specifications for LP Gas Cylinders of the U.S. Department of Transportation (D.O.T.); or the Canadian Standard for Cylinders, Spheres and Tubes for Transportation of Dangerous Goods and Commission, CAN/ CSA-B339, as applicable. 
• Tank must have a shutoff valve terminating in an LP valve outlet that is compatible with a Type 1. 
• Tanks must be furnished with a listed OPD (Overfilling Prevention Device) and a Type 1 (CGA 791) tank connection. 
• The tank must include a collar to protect the tank valve. 
• Never fill the cylinder beyond 80% full. 
• The tank must include a safety relief device that has a direct connection with the vapor space of the tank. This prevents the tank from being overfilled, which may cause malfunction of the LP gas tank, regulator, and/or grill. 
• Turn off LP supply at cylinder when appliance is not in use.

IMPORTANT: If the information above is not followed exactly, a fire causing serious injury or death could occur.

If experiencing a flare up, close the grill lid and turn the grill to OFF. Unplug the grill from electricity and turn the gas on your propane tank to off. 

WARNING! As many parts of the grill will become very HOT during operation, care must be taken to avoid burns, both during operation and afterwards. Avoid contact with hot surface. Always use hand protection to avoid burns.

A standard 20-lb liquid propane tank is required for use. 

The LP gas tank (not included) shall be a standard 20-pound (9.07-kg) LP capacity or 47.6-pound (21.6-kg) water capacity as stated by the manufacturer and marked as such. It shall be approximately 12 in (31.1 cm) in diameter by 18-3/8 in (46.35 cm) high is the maximum size LP gas tank to use. Tanks must have a D.O.T. certification (A) and a testing date (B) that is within five years of current use. NEVER connect your grill to a tank that exceeds this capacity.

The surface area of the main cooking space is 424 sq in (25 inches x 17 inches). The surface area of the top cooking rack is 180 sq in (25 inches x 6 inches).

The cooking height from the top of the grill grates to the bottom of the lid (with the lid down) is around 9 inches. The height from the top of the grill grates to the bottom of the warming rack is around 5.5 inches. The height from the top of the warming rack to the bottom of the lid (with the lid down) is around 3.5 inches.

The minimum temperature the grill can reach is 180°F. 

The maximum temperature the grill can reach is 600°F. This temperature can be accessed when using the Grill/Pizza function.

Depending on the model configuration, the units weighs between 165lbs to 171lbs including packaging.

The side tables can hold up to 65 lbs, however we recommend limiting loading to under 50 lbs.

The length of the regulator hose is a 375 mm rubber hose.

Here are the dimensions : 

Lid Up:

• Height: 64 inches
• Width (side table to side table): 61 inches
• Depth (front to back of grill): 28 inches

Lid Down:

• Height: 48 inches
• Width (side table to side table): 61 inches
• Depth (front to back of grill): 25 inches

This grill requires the following - 

• Voltage: 120V-60Hz
• Power: 400W

The grill grates are reversible, with a flat side and a pointed side. Use the pointed side to achieve traditional grill marks, and the flat side for full contact searing and charring. 

54 lbs (without the lid)

When operating this grill, maintain a MINIMUM distance of 12 inches (30.5 cm) from the Grill to combustibles. 

TWO people are required for assembly. 

• Please remove protective film and packaging before installing parts.
• Assemble grill in area where you intend to keep it to minimize moving.
• Do not use power tools for assembly.
• Assemble grill on a flat, level, non-abrasive surface (can use disassembled box as a liner for assembly surface).
• Always keep lid closed when assembling or moving your grill.

The Ninja FlexFlame comes with a step by step assembly guide & with two people should take an hour at most to fully assemble. If you experience any difficulties during assembly, our customer service team is here to help at 1 800 839 2130.

No, the unit requires assembly, but depending on where you purchase it, there are options to get it assembled.

The Ninja FlexFlame can typically be assembled within 1 hour. Assembly requires 2 people as the firebox is heavy. Here are a few options and resources to help you get your Ninja FlexFlame fully assembled!

1. Using the included assembly guide that came with your unit. If you misplaced it or need a digital copy, you can find one here.
2. YouTube video – Follow along with the GrillDads as they walk through the assembly process. The video is available here.
3. BILT app – We have a step-by-step guide to assembling your Ninja Flexflame available via the built app. You can download the app using one of the links below.
   iOS
   Android
4. For professional assembly we’ve partnered up with HandyBuddy and their network of experts to help our customers get all set up and ready to grill. You can schedule an appointment with HandyBuddy here.

BILT is a customer experience platform that provides official Ninja 3D interactive instructions with voice, text, and animated guidance from our team of experts!

Yes, the BILT app is free. It can be downloaded from Apple App Store or Google Play. Simply download it to your smartphone or tablet.

The grill will still operate with no power (only propane), however it will need to be ignited manually. Without electricity, the performance will be limited because there will be no convection fan or temperature feedback/control. The LED screen will also not power on when there is no power.

Yes, for optimal performance, enhanced temperature control, and CyclonicHeat-iQ technology, you will need to plug the grill into a household outlet using a 3-prong extension cord rated for outdoor use. The Ninja FlexFlame combines the best of cooking with liquid propane and the use of technology to help you cook great meals faster.

Ensure burner dial is directly on the tick mark of the desired function and not in between functions. Once you have selected your function, use the temperature control dial to set a precise temperature within the range of the function selected.

Note: To access different temperature ranges, you must change functions.

Burner Dial	Temperature Control

Up to 7 minutes, based on an approximate ambient temperature of 72°F (22°C).

• Grill/Pizza will adjust in 25°F increments.
• 2-Zone will adjust in 5°F increments.
• Bake/Roast will adjust in 5°F increments.
• Low & Slow will adjust in 5°F increments.

• Turn the ignition dial to OFF.
• Visually confirm the burners are off.
• Shut off propane supply by following the instructions designated by your propane tank.
• Unplug your grill.

Once you have started your cook, the fan will always be on when the hood is down. The fan will only be off when you are cooking with the hood up.

You may notice some noises coming from your grill. The following noises are normal and are part of the standard grill operation: During burner ignition, you may hear a ticking (like igniting a gas stove), a whoosh from the visible flames, minor rattling from the fan, or creaking due to material expansion from weather. When plugging unit in and powering on, you will hear a vibration sound from the motorized valve.

Yes. Ensure you properly store extension cord and plug, make sure plug doesn't get wet. 

NOTE: You may experience different performance when cooking hood up if there are extreme winds/rain. We recommend covering the grill when not in use with the Ninja FlexFlame Upgrade Premium Grill Cover.

The recommended operating threshold is above 15°F (-9°C). We recommend waiting for the outside temperature to get above 15°F (-9°C) to use it.

Yes, the max power draw of the unit is 400W.

• High: 600°F
• Medium: 400°F
• Low: 200°F–300°F

If you are not seeing grill marks or charring on your food, try adjusting the temperature in your selected cooking mode, or changing cooking modes to access a higher temperature range. The grill grates are reversible, keep the flat side of the grates facing up for better direct contact with food.

Direct cooking is when food is cooked directly over the heat source. Best for quick cooks and foods that need less than 20 minutes of cooking. Consider this method for your every day food items such as steak, burgers, chicken breasts, and smaller veggies. Direct cooking is used to create direct charring and caramelization. Indirect cooking is when food is cooked indirectly over the heat source. Best for longer cooks and foods that need longer than 25 minutes of cooking. Consider this method for your larger items such as roasts, dense vegetables, whole chickens, etc., or for delicate items that are too fragile for direct heat, such as fish and small vegetables. 

TWO-ZONE unlocks the ability to cook with both direct heat and indirect heat. Cook with direct heat using the two front burners to sear your food over direct flame, for quick, hot contact. Use the back burner and top rack as a place to move your food so it’s not cooking over a direct flame, or as a space to cook smaller, more delicate food loads to avoid overcooking

If cooking with the lid down on any of the Ninja FlexFlame functions, our CyclonicHeat-iQ fan will automatically turn on and evenly circulate heated air around your food to provide the best cooking results. However, the fan will automatically shut off when grilling with the lid open. 

When preheating, please ensure you are pre-heating with the hood down to reach the ultimate desired grilling temperature. Once the grill is fully preheated, you may open the lid to start cooking with hood up. Note: the fan will be off when cooking with the hood up. You cannot cook hood up if using the woodfire technology as the fan needs to run when using this function. 

We combined electricity and propane to change the way you cook outdoors. Designed to simplify your experience, the cyclonic fan circulates superheated air around your food while the precision propane dials give you total control over your settings. And with built-in Ninja Woodfire™ Technology, you can add smoky flavor to any meal.

The Ninja FlexFlame is a versatile 5-in-1 cooking system that will provide you more flexibility when you cook outdoors with a single piece of equipment. Below are all the ways you can use the NinjaFlexFlame to cook your favorite meals.

Grill/Pizza
For high heat searing and char-grilling for steaks, burgers, and more using the Grill setting! Use the Pizza setting to create restaurant style pizzas at home. Use the 16” Artisan Pizza stone (sold separately) for best results!

2-Zone
Cook with direct heat on the 2 front burners while using the back burner to indirectly cook food using our convection technology.

Roast/Bake
For even, surround browning and crisping on large proteins and veggies. Great for baking as well!

Low & Slow (Smoker)
Using the middle burner, use this mode for your low-and-slow smoking for BBQ classics like ribs and pulled pork. Add some Ninja Woodfire Pellets (sold separately) and press the WOODFIRE FLAVOR button for smoky flavor. Need space to smoke even more? Use the Expandable Roast & Smoke Rack (sold separately)

Grill must be plugged in using a 3-prong grounded extension cord, rated for outdoor use.

The length of the power cord is 6 inches long.

This clip is to help with routing your power cord/extension cord. 

The grill is weather-resistant and may be stored outdoors. We recommend keeping the grill covered, with the Ninja FlexFlame Upgrades Cover, when not in use and close gas tank.

The grill is weather-resistant and may be stored outdoors. We recommend keeping the grill covered with the Ninja FlexFlame Upgrades Cover when not in use.

All accessories besides the griddle plate (half and full), pizza stone, and pizza peel can be stored in the cabinet of the unit. Store the griddle plates, pizza stone, and pizza peel inside to avoid them getting wet form the environment.

The unit is tested to withstand outdoor elements. However, we do recommend buying the Ninja Woodfire Fusion Premium Grill Cover for extra protection and to prolong the longevity of your Ninja FlexFlame Grill.

It can be purchased here : https://www.ninjakitchen.com/ninjaus/parts_accessories

To help minimize flare-ups, we recommend that you thoroughly clean the grill regularly, especially after every 20 hours of cooking, 12 cooks, or after completing a cook using Low & Slow or Bake/Roast functions.

Please follow the below cleaning instructions:

• Inside of Firebox
  Regularly check and clean the firebox to ensure safe operation. Excessive grease accumulation is a fire hazard. Use a plastic scraper to move any debris built up inside the firebox to the opening that funnels down to the grease tray and ensure grease tray is always emptied before each use.
• Firebox Lid
  Use a stainless-steel grill brush to scrape away any colored flakes that resemble paint on the inside of the lid. These flakes result from carbonized grease and smoke and are harmless. We recommend cleaning them as you notice them to avoid them peeling off and falling into food.
  
  For regular maintenance, use a sponge with liquid dish soap and water to clean any grease and smoke residue. Ensure all parts are clean of soap residue when done cleaning.
• Pellet Box and Smoke Box Housing
  Remove pellet box and safely discard all contents after every use. It is not required to clean the pellet box and smoke box housing after each use—we recommend using a wire brush to remove extra creosote after every 10 uses.
  NOTE: Only use soap and water. DO NOT use over-the-counter cleaning solutions on the pellet box. This may cause a combustive or flare-up event.
• Grease Tray
  Carefully remove the cooled grease tray and safely discard grease contents after each use. Handwash grease tray in warm, soapy water. Grease tray liners are available for purchase for easy, hassle-free cleanup. Check grease tray and dump any water or other contents after a rain or snowstorm.
• Grill Grates
  We recommend cleaning the grates after every few uses. Preheat the grill, use a stainless-steel grill brush to clean off any residue on the grates from your previous cook, then oil the grates before adding food.
• Flame Tamers
  The flame tamers catch any grease or other dripping residue during grilling and protect the burners to prevent clogging and flare-ups. Remove the grill grates and set aside before cleaning flame tamers. Use a plastic scraper to clean any residue/debris from the flame tamers. If necessary, a stainless-steel grill brush may also be used.
  
• Burners
  Remove the grill grates and flame tamers before cleaning burners. It is essential to keep both the burner ports and mesh spider screens clean to ensure safe operation. Use a damp sponge to clean the top of the burners and make sure they are fully air dried before next use.
  
• Mesh Spider Screens
  Use a non-abrasive, soft bristle brush to clean the mesh spider screens.
  

Yes, burners should be cleaned regularly. Especially after every 20 hours of cooking, after every 12 cooks, or after completing a long or fatty cook using the Low & Slow or Bake/Roast functions. 

Please follow the below instructions for cleaning your burners:

Remove the grill grates and flame tamers before cleaning burners. It is essential to keep both the burner ports and mesh spider screens clean to ensure safe operation. Use a damp sponge to clean the top of the burners and make sure they are fully air dried before next use.

This substance is called creosote an is a by-product produced when smoking. It is not necessary to clean the smoke box after every use. We recommend using a wire brush to remove creosote after every 10 uses. 

NOTE: DO NOT use liquid cleaning solutions on the smoke box. 

Remove pellet box and safely discard all contents after every use. It is not required to clean the pellet box after each use—we recommend using a wire brush to remove extra creosote after every 10 uses.

NOTE: Only use soap and water. DO NOT use over-the-counter cleaning solutions on pellet box. This may cause combustive or flare-up event.

Carefully remove cooled grease tray and safely discard grease contents after each use. Handwash grease tray in warm, soapy water. Grease tray liners are available for purchase for easy, hassle-free cleanup. Check grease tray and dump any water or other contents after a rain or snowstorm.

We recommend cleaning the grates after every few uses. Preheat the grill, use a stainless steel grill brush to clean off any residue on the grates from your previous cook, then oil the grates before adding food to minimize sticking.

The flame tamers catch any grease or other dripping residue during grilling and protect the burners to prevent clogging and flare-ups. Remove the grill grates and set aside before cleaning flame tamers. Use a plastic scraper to clean any residue/debris from the flame tamers. If necessary, a stainless-steel grill brush may also be used.

Remove the grill grates and flame tamers before cleaning burners. It is essential to keep both the burner ports and mesh spider screens clean to ensure safe operation. Use a damp sponge to clean the top of the burners. Make sure they are fully air dried before next use.

Regularly check and clean the firebox to ensure safe operation. Excessive grease accumulation is a fire hazard. Use a plastic scraper to move any debris buildup inside the firebox to the opening that funnels down to the grease tray and ensure grease tray is always emptied before each use. You may also clean the inside of the firebox lid. For regular maintenance, use a sponge with liquid dish soap and water to clean any grease and smoke residue. Ensure all parts are clean of soap residue when done cleaning. Use a stainless steel grill brush to scrape away any colored flakes that resemble paint on the inside of the lid. These flakes result from carbonized grease and smoke and are harmless. We recommend cleaning them as you notice them to avoid them peeling off and falling into food.

Note: the grease funnel is not removable and should not be removed.

These flakes result from carbonized grease/smoke and are harmless. We recommend cleaning them with soap and water as you notice them to avoid them peeling off and falling into food.

No, this part is not removable and should not be removed for cleaning. Please see "How often should I clean my unit?" for more information

Pilot Burner (vertical burner): Look through the peep hole on the right side to see if the pilot burner is ignited (refer to image below). Look for a small orange-ish color flame. 

Main Burner (horizontal burners): The main burners will only ignite once the pilot burner has successfully ignited. To see the main burner flame, look at the 3 peep holes on the left side of the grill. 

Once pilot burner has successfully ignited, use the Burner Dial to select one of the four cooking functions. This dial will control the main burners and they will automatically adjust based on your selected function.

NOTE: make sure the Burner Dial is placed directly on a the tick mark of the desired function and not in between two functions.

When igniting the burners of your grill, the hood must be open.

Begin by making sure your grill is plugged in, the lid is up, and your propane tank is fully opened. Push in BURNER dial and turn to IGNITE PILOT. Hold in for up to 10 seconds. You will hear a ticking noise, indicating the pilot burner is igniting. 

Look through peep hole to see if the pilot burner is ignited. If ignition was unsuccessful, turn dial to OFF and try again. Pilot burner flames are small and may be difficult to see in direct sunlight. Flames will become more visible when the main burners are lit.

Once pilot burner is lit, release dial and turn counterclockwise to select a cooking function and turn on the main burners. Make sure dial is not placed in between two functions. Burners will automatically adjust based on your selected function, and the active burners will illuminate on the LED screen. Turn the Temperature Control dial to set a precise temperature within the temperature range of your selected function. Switch functions to access different temperature ranges. Close grill lid to begin preheating. The LED display will alternate between current and target temperature until target is reached.

1. Turn on the grill and burners as usual, select your desired function, and set the temperature.
2. Fill the pellet box to the "FILL" line with Ninja Woodfire pellets.
3. Press the WOODFIRE FLAVOR button to ignite the pellets. Ignition takes about 10-12 minutes. The flame icon will pulse and progress bar will begin flashing, indicating pellets are igniting. When flame icon turns solid and progress bar stops flashing, pellet ignition is complete.
4. Once the grill and pellets are ready, place your food on the grill.

For Low-and-Slow Cooking

1. Place your food on a cold grill.
2. Then ignite the burners and pellets as usual.

Yes, there is a matchstick holder hanging on the inside of the right cabinet door that you can use when you need to manually ignite the grill.

Items that may point to a gas leak include a gas smell, hissing sound, damage to regulator hose. To detect a gas leak, you must perform a soapy water test. Never preform this check with an open flame or while smoking. To perform a soapy water test: 

Soapy Water Test

1. Combine 1 tsp soap with 1 cup of water in a spray bottle
2. With the dial in the off position and grill unplugged, spray the mixture on all gas lines, connection points, cylinder, and seams
3. Turn on LP tank valve
4. If you see expanding large bubbles than your connections are not secure or a gas leak exists
5. Turn off LP tank valve
6. Recheck all connections and re-preform soapy water test
7. If leak is still present, shut off gas and perform troubleshooting for "I have a gas leak"

The soapy water test will help you check for gas leaks. We recommend preforming the soapy water test on all gas connections before first use & at any point if you suspect a gas leak. Never preform the leak check with an open flame or while smoking. 

Soapy Water Test

1. Combine 1 tsp soap with 1 cup of water in a spray bottle
2. With the dial in the off position and grill unplugged, spray the mixture on all gas lines, connection points, cylinder, and seams
3. Turn on LP tank valve
4. If you see expanding large bubbles than your connections are not secure or a gas leak exists
5. Turn off LP tank valve
6. Recheck all connections and re-preform soapy water test
7. If leak is still present, shut off gas and perform troubleshooting for "I have a gas leak"

No, this is a liquid propane configured grill. DO NOT attempt to reconfigure for use with natural gas.

During soapy water test, check all connections between the tank and the gas train (including the regulator hose).

You can purchase a propane tank at your favorite hardware or home improvement store, convenience store, or gas station.

If you have a damaged part and are outside of warranty, visit https://www.ninjakitchen.com/find-parts. If you are within warranty or need further assistance, please call customer service at 1-800-839-2130.

Please call customer service at 1-800-839-2130 or visit our website here: https://support.ninjakitchen.com for any parts that are missing from the box.

The regulator hose has a flow-limiting device built into the grill that will restrict the flow of gas in the event that a leak is detected. Only a replacement regulator and hose assembly specified by SharkNinja Operating LLC must be used. 

The pilot burner is the small vertical burner located on the right-hand side of the grill. The pilot burner needs to be lit for the main burners to ignite. During the ignition process, the pilot burner will be the only burner that ignites before selecting a function.

If the stone gets wet, it could potentially crack. We do not recommend exposing it to water.

The pizza peel, dough, and toppings should be at room temperature. Dough is easiest to stretch and slide off the peel when at room temperature.  

• If the dough is too wet and sticky, add a generous sprinkling of flour to both it and the peel before stretching out the dough.  
• Ensure there are no holes in the dough, as the sauce can leak through and cause the pizza to stick to the peel. 
• Before adding toppings, give the peel a shake to ensure the dough moves freely. If not, pick up the dough and add more flour to the peel. 
• Do not leave the dough on the peel for a long time before cooking. 
• If the dough sticks to the peel, use a quick back-and-forth motion to release it. The pizza’s momentum will help it move forward so you can slide it off the peel onto the pizza stone.

All accessories besides the griddle plate (half and full), pizza stone, and pizza peel can be stored in the cabinet of the unit. Store the griddle plates, pizza stone, and pizza peel inside to avoid them getting wet form the environment.

To order additional parts and accessories, visit https://www.ninjakitchen.com/ninjaus/parts_accessories or contact Customer Service at 1-800-839-2130. We ask that you register your product online at registeryourninja.com and have the product on hand when you call, so we may better assist you.

Pellets will burn for approximately 45 minutes but embers will remain hot for approximately 90 minutes. Smoke will not be visible for the full 90 minutes, only the first 45 minutes.

1. Turn on the grill and burners as usual, select your desired function, and set the temperature.
2. Fill the pellet box to the "FILL" line with Ninja Woodfire pellets.
3. Press the WOODFIRE FLAVOR button to ignite the pellets. Ignition takes about 10-12 minutes.
4. Once the grill and pellets are ready, place your food on the grill.

Cold smoking is a technique used to add smoky flavor to food without cooking it. Best for raw meats, fish, nuts, cheese, or glassware for smoky beverages. Cold smoking should be used in cooler months or when temperature conditions are below 85°F.

1. Plug grill in, press woodfire button to turn unit on
2. With pellets filled in the pellet box, press WOODFIRE FLAVOR to ignite pellets. Propane should remain shut and burners SHOULD NOT be on. Pellet ignition will take 10-12 minutes.
3. Add food to the grill after pellet ignition is complete and close grill lid. Note that per the USDA, when cold smoking meat, poultry, or fish, always utilize a cooking step to bring food up to safe internal temperatures. 
4. Add more pellets depending on desired smoke time. Top off pellets if there is still a burning ember. DO NOT re-ignite pellets. If the first batch has fully burned and there is no longer a burning ember, refill the pellet box, then press the WOODFIRE FLAVOR button to ignite pellets. COLD SMOKED MEATS REQUIRE ACTIVELY BURNING PELLETS AFTER COLD SMOKING: If you cold smoked raw meats, either refrigerate until use, or cook immediately to bring to a food safe internal temperature. Other items are ready to enjoy once desired smoke time is complete.

Pellets are made of of 100% premium hardwood with no fillers. Each pellet is a combination of premium hardwoods at the perfect ratio for optimal flavor.

For best results, performance, and flavor, use Ninja Woodfire Pellets when adding smoke. We do not recommend using other pellet brands, as Ninja Woodfire Technology was developed using Ninja pellets, and using other brands may cause ignition issues and unsatisfactory results for your food. https://www.ninjakitchen.com/ninjaus/parts_accessories/outdoor_grills_pa

Woodfire Flavor Technology can be used with any function. Press the Woodfire Flavor Technology button and ensure pellets are filled to the top fill tab to activate it.

1. Turn on the grill and burners as usual, select your desired function, and set the temperature.
2. Fill the pellet box to the "FILL" line with Ninja Woodfire pellets.
3. Press the WOODFIRE FLAVOR button to ignite the pellets. Ignition takes about 10-12 minutes. The flame icon will pulse and progress bar will begin flashing, indicating pellets are igniting. When flame icon turns solid and progress bar stops flashing, pellet ignition is complete.
4. Once the grill and pellets are ready, place your food on the grill.

For Low-and-Slow Cooking

1. Place your food on a cold grill.
2. Then ignite the burners and pellets as usual.

Once the pellets are ignited, they will continue to burn for 45 minutes. There is no way to stop the pellets from burning during a cook once fully ignited.

In general, smoke flavor is more prevalent on longer cooks. The GRILL/PIZZA, 2 ZONE, and ROAST/BAKE functions are best for infusing a hint of smoky flavor.

LOW & SLOW is best for BBQ smoking classics. High cook temperatures with fast cook times less than 30 min will lead to a "kiss of smoke" or a smoke infusion where as Low cook temperatures with long cook times more than 1 hour will yield a stronger smoke flavor. 

For every smoke session, fill the pellet box with 2 cups of your favorite Ninja Woodfire Wood Pellets. Each smoke session will burn for approximately 45 minutes but will remain burning for approximately 90 minutes in total.

Once you press the Woodfire Flavor button and you see the IGN progress bar displayed on your screen, pellet ignition will take approximately 10-12 minutes.

Allow grill and pellet box to completely cool, then remove the pellet box and safely discard contents after each use. Use may use the ash in your garden as an excellent source of nutrients for plants. Lightly scatter on the soil, or add it to your existing compost.

The pellet box should always be filled to the top fill tab prior to starting your cook with woodfire flavor. However, if you desire extra smoky flavor, follow the below steps to add more pellets:

If there is a still a burning ember, you may top off the pellet box with additional pellets. Do not re-ignite the pellets.

If there is no burning ember and the first batch has fully burned out, re-fill the pellet box to the fill tab. Then, press the Woodfire Flavor button to re-ignite the pellets.

When using Low & Slow we recommend always adding Woodfire Flavor Technology for best results. Note: You still need to press the Woodfire Flavor button to activate woodfire flavor technology when using the Low & Slow function. You may use the Low & Slow function without woodfire technology as a warming zone for food.

Using the small pellet scoop, it will take around 5.5 scoops to fill the PG pellet box. Ensure the pellet box is always filled to the fill tab when starting a smoking session.

We cannot guarantee that our pellets are peanut-free as they are processed in a facility where other woods that are not allergen friendly are also produced. 

Smoke flavor is most pronounced on longer cooks that last 1 hour or more. For stronger smoke flavor, it is best to put cold food onto the grill which helps with smoke adhesion. It is also best to avoid using oils which can keep the smoke from sticking to the food, and to limit peeking to ensure that the smoke is fully circulating inside the grill. For shorter cooks, it is best practice to allow pellets to fully ignite and begin smoking before placing your food onto the grill to get the most smoky flavor. 

When to add more pellets for extra smoky flavor:

1. Top off pellets if there is still a burning ember (DO NOT re-ignite pellets)
2. If the first batch has fully burned & there is no longer a burning ember, refill the pellet box, then press the woodfire flavor button to reignite pellets.

Please reference the three videos below that show 3 different ways to add pellets to the pellet box. 

Option 1 - Use the sample bag of pellets that came with your unit

Option 2 - Ninja Woodfire Pellet Scoop from our other outdoor products

Option 3 - Generic scoop that can be found around the house (i.e. ice scoop)

The Ten (10) Year Limited Warranty (“Warranty”) applies to purchases made from SharkNinja Operating LLC (“SharkNinja”) and authorized retailers of SharkNinja. Warranty coverage applies to the original owner and to the original product only and is not transferable. The Warranty period starts from the date of original purchase from SharkNinja or an authorized SharkNinja retailer. SharkNinja warrants that the product shall be free from defects in material and workmanship for a period of ten (10) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide. SharkNinja will determine, at its sole discretion, whether your Warranty claim is eligible for coverage under this Warranty policy. The Warranty period, coverage and exclusions for the product are outlined below:

If your propane grill fails to operate properly under normal household conditions within the Warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-839-2130 to assist with product support and Warranty service options. So we may better assist you, please register your product online at registeryourninja.com and have the product on hand when you call.

To initiate a Warranty claim please contact our Specialist at 1-800-839-2130. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourninja.com and have the product on hand when you call, so we may better assist you. 

Limited returns policy:

This item may be returned up to 60 days from purchase date. Item must be unused, unassembled, and in the original packaging. Please contact Ninja Customer Service at 1-800-839-2130 to assist with your return. Refund received upon receipt and inspection of item.

The burners may have some visible discoloration. This is a result of our normal manufacturing process. To ensure optimal performance, we test each individual grill before it gets to you.

It is best to store your griddle covered and indoors so it stays dry. Before storing, make sure the griddle is completely dry of water, and then coat with oil (canola is recommended). If water remains on the griddle, it can cause rusting.