This article contains the FAQs for the SS400 Series Ninja® Foodi® Power Blender Ultimate System. This supports the following product SKUs SS400, SS400C and SS401.

How can I store all the blender accessories?
  • Store the stacked blade assembly in the Pitcher with the flat lid.
  • Store the Hybrid Edge™ Blades assembly in the Single-Serve Cup or XL Smoothie Bowl Maker.
  • Store any remaining attachments alongside the unit or in a cabinet where they will not be damaged or create a hazard.
Why is the unit not mixing well? Food is getting stuck to the sides.

We recommend the following steps listed below to improve the mixing performance of your blender.

  • Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly.
  • If ingredients are routinely getting stuck, adding some liquid will usually help.
  • When filling the cup or pitcher, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
  • If using the XL Smoothie Bowl Maker, twist the built-in tamper counterclockwise continuously during blending to circulate ingredients.
When using the XL Smoothie Bowl, why is output warm?

This is normal and the unit is functioning properly. If you are using room-temperature ingredients to make nut butters, spreads, etc., output will be slightly warm due to friction of blending.

Why is yield decreased due to built-in tamper?
  • Use a rubber spatula or similar utensil to remove blended ingredients.
  • Do not use metal utensils.
  • Turn built-in tamper a quarter of the way and remove blended ingredients at each turn until all ingredients are removed.
What's the difference between a smoothie and a smoothie bowl?

Smoothie bowls are thicker and spoonable, compared to smoothies, which are thinner and drinkable.

  • Examples of spoonable recipes are smoothie bowls, hummus, pesto, and nut butters (thick outputs).
  • Examples of drinkable recipes are smoothies, protein drinks, and green drinks.
How do I know if the Hybrid Edge™ Blades Assembly is screwed on properly?

Make sure the blade assembly is fully threaded, meaning there are no gaps between the blade assembly and the lip of the cup/bowl. The blade assembly should be flush against the cup.

Note: There is no audible click when the blade assembly is properly installed.

How do I know if the Total Crushing® & Chopping Blade Assembly (Stacked Blade Assembly), the Dough Blade Assembly or the Disc Spindle is installed properly?

When installing the Stacked Blade Assembly or Dough Blade Assembly in the pitcher, it will fit loose yet secure on the drive gear.

Can I double my recipe when using the dough function?

• The Pitcher can make up to 1.5 lbs. of dough. Do not exceed the DOUGH MAX or COOKIE MAX lines.
• The unit can make a max of the following at one time:
• 24 one (1) ounce cookies
• 8 biscuits, scones, pretzels, or bagels
• One 12" round pie or pizza crust
• One load of bread
• One 12" round cake
• One 8" x 8" pan of brownies
• 12 muffins
• One 8" x 4" loaf of quick bread, such as banana bread or pumpkin bread

What should I do if my dough/cookie ingredients exceed the Dough/Cookie max line(s)?

If ingredients exceed the Dough/Cookie Max lines, we recommend reducing the recipe by half.
Refer to the Kitchen Conversion Chart in the Inspirational Guide for unit conversions.

How do I measure the quantities I can make in one batch using the Pitcher?

The unit can make a max of the following at one time:
• 24 one (1) ounce cookies
• 8 biscuits, scones, pretzels, or bagels
• One 12" round pie or pizza crust
• One load of bread
• One 12" round cake
• One 8" x 8" pan of brownies
• 12 muffins
• One 8" x 4" loaf of quick bread, such as banana bread or pumpkin bread

How do I add ingredients for cookies?

We recommend the following steps listed below to improve the mixing performance of your blender:

  1. Add sugars, cubed softened butter, eggs and liquids (such as vanilla extract). Use the dial to select DOUGH, then press START/STOP.
  2. Add all dry ingredients and run the DOUGH program again. If more mixing is needed, run on speed 1 until combined.
  3. Remove dough blade and add mix-ins (such as chocolate chips, raisins, and nuts). Stir to combine.
How do I add ingredients for biscuits, pies, or scones?

We recommend the following steps listed below to improve the mixing performance of your blender:

  1. Add dry ingredients, cubed cold butter or shortening. Use the dial to select DOUGH, then press START/STOP.
  2. Add cold liquids (such as cold milk or water) and run the DOUGH program again. If more mixing is needed, run on speed 1 until combined.
  3. Remove dough ball and knead to combine, if needed.
How do I add ingredients for cakes, brownies, muffins, or quick breads?

We recommend the following steps listed below to improve the mixing performance of your blender.

  1. Add sugars, cubed softened butter, eggs and liquids (such as vanilla extract). Use the dial to select DOUGH, then press START/STOP.
  2. Add all dry ingredients and run the DOUGH program again. If more mixing is needed, run on speed 1 until combined.
  3. Add mix-ins (such as chocolate chips, raisins, and nuts). Press iQ/Manual and with speed 1 selected, press START/STOP. Blend until combined.
Why does the unit move on counter while blending?

Ensure the counter and feet of the unit are clean and dry before blending.

How do I clean the XL Smoothie Bowl Maker when dealing with stuck-on ingredients?

For best results, use a dishwasher to remove stuck-on ingredients in the XL Smoothie Bowl Maker. Or, use the motor base to clean:

  1. Rinse the bowl and blade assembly under WARM WATER after processing.
  2. Fill the bowl with warm water up to the top of the paddle and add 1 to 2 small drops of dish soap.
  3. Screw on the blade assembly and install on motor base.
  4. Select BOWL and press START/STOP.
  5. Twist the built-in tamper counterclockwise continuously while cleaning.
  6. Once complete, empty contents and rinse bowl under warm water.

NOTE: The built-in tamper in the Smoothie Bowl Maker is not removable.

Why is the lid or Hybrid Edge™ Blades difficult to install on the container?
  1. Set the cup/bowl on a level surface.
  2. Carefully place the lid or Hybrid Edge Blades Assembly on the top of the cup/bowl and align the threads so the lid/blade assembly sits flat on the cup/bowl.
  3. Twist clockwise until you have a tight seal.
  • To install the Pitcher flat lid, align the pour spout with the corner of the pitcher farthest from the pitcher handle. Then press down and fold lid handle back. The flat lid will not install if the spindle is in the pitcher.
  • To install the feed chute lid on the Pitcher, place the lid tab to the right of the handle. Press the lid down until it is secure. Rotate the tab clockwise until it clicks into place on the pitcher handle. The Feed Chute Lid will not assemble if the Stacked Blade Assembly or Dough Blade Assembly are in the Pitcher.
Why is the unit's exhaust excessive? Objects are moving across my countertop.

The motor base is powerful. It is normal that air will blow from the sides of the unit. Move lightweight objects away from the unit before blending. Do not attempt to block vents.

Why does the display read "--"?

If the display reads "--", install a container and the available program buttons will illuminate, indicating the unit is ready for use. Ensure the lid is fully engaged and the container has been rotated clockwise and clicked to lock into place.

Why is the feed chute lid difficult to install?

• Thoroughly wash the handle of the pitcher with soap and water where the lid connects to the pitcher.
• Make sure the spindle (not the chopping or dough blade) is installed properly on the drive gear.
• Take the disc, chosen face side up, and place on spindle. Then place the lid tab to the right of the handle. Press the lid down until it is secure.
• Rotate the tab clockwise until it clicks into place on the pitcher handle.
• Once the lid is locked into place, press the Power button to turn the unit on.
• If the feed chute lid is difficult to install with no accessories in the pitcher and after washing, please call Customer Support.

Why does the unit's power sound inconsistent?

At low speeds, the motor may sound unsteady. This is normal as long as the blades continue moving.

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