This article contains the FAQs for the NC300 Series Ninja™ CREAMi® 7-in-1 Ice Cream Maker. This supports the following product SKUs NC300, NC301, NC301C, NC301H, NC301QAQ, NC301QMT,  CN301CCO, NC301RGBBB, NC301WHBBB and NC299AMZ.

How do I best freeze my prepped base in the pint?

1. For best results, set your freezer between 9°F and -7°F. The CREAMi® is designed to process bases within this range. If your freezer is within this range, your pint should reach the appropriate temperature.
2. Upright freezers work best. We do not recommend using a chest freezer, as they tend to reach extremely cold temperatures.
3. Make sure that the storage lid is on the pint and that the pint is on a level surface in the freezer. For best results, do not process a pint if ingredients have been frozen at an angle or if the pint has been scooped out of and then refrozen unevenly.
*If a pint is frozen unevenly, melt, whisk, and then re-freeze the ingredients on a level surface in the freezer for 24 hours.
4. Freeze for at least 24 hours. Although the CREAMi pint may hit freezing temperatures before 24 hours is up, it will need to get even colder before it is ready for processing.
5. Make the most of your time by prepping several CREAMi pints at once. Keep these pints in your freezer to Creamify™ on demand whenever the craving strikes.

How do I assemble the pint on the motor base?

1. First, plug in power cord and place on a clean, dry, level surface such as a countertop or table. The unit will NOT run if the outer bowl is installed before the unit is plugged in.
2. Install the CREAMi pint: place the pint containing the frozen base in the outer bowl. (Before installing, remove lid from pint and check that the ingredients have not been frozen at an angle. If they have, please see "The pint froze at an angle in the freezer" before continuing.)
3. Install Creamerizer Paddle. If unit dated before TBC : Press and hold the paddle latch on the top of the outer bowl lid, then insert the paddle in the bottom of the lid. Release the latch to secure the paddle. If unit dated after TBC: Push the paddle into the underside of the outer bowl lid.
4. Install lid: position the tab of the lid just slightly to the right of the outer bowl handle so the lines on the lid and handle align. Rotate the lid clockwise to lock.
5. Install outer bowl: after plugging in the unit, place the outer bowl on the base with the handle in the middle of the unit. Twist handle to the right to raise the platform and lock the bowl in place. You should hear a click: Push the paddle into the underside of the outer bowl lid.

How do I disassemble the outer bowl and pint from the motor base?

1. Remove bowl: hold the release button on the left of the motor base and twist bowl handle clockwise to remove.
2. Remove lid: press the lid unlock button and twist counterclockwise to remove lid.
3. Remove pint: lift the pint out of the outer bowl.
4. Remove paddle: rinse the outer bowl lid to remove any sticky residue or pieces wedged in the paddle, then remove the paddle by pressing the paddle latch on top of the lid.

Are all pieces dishwasher safe?

All parts, except for the motor base, are top rack dishwasher safe. Do not wash any part in the bottom rack of the dishwasher.

How do I clean my unit?

Hand-Washing Wash containers, lids, and paddle in warm, soapy water. Thoroughly rinse and air-dry all parts.
Dishwasher All parts, except for the motor base, are top rack dishwasher safe. Do not wash any part in the bottom rack of the dishwasher.

Motor Base

  • Unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth. DO NOT use abrasive cloths, pads, or brushes to clean the base. Using a damp cloth, wipe the spindle below the control panel after each use.
  • If liquid is trapped between the motor base and the platform, raise the platform to clean. Place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform and lock the bowl in place. Then use a damp cloth to clean the area between the base and the raised platform.

Outer Bowl Lid

  • Remove the paddle before cleaning the outer bowl lid as ingredients may be stuck under the paddle. Then run warm water through the paddle release lever and out the drain holes on either side. Position the lid with the lever side down to fully drain the lid.
  • Remove the dark grey rubber lip seal wrapped around the middle of the underside of the outer bowl lid. Then hand wash the lid and seal with warm, soapy water or place in the Dishwasher.
The unit has no power or has stopped running because it overheated.

As a safety feature, the motor will automatically shut off if it becomes too warm after running consecutive programs or if the pint is heavily loaded. Unplug the unit from the wall outlet and wait 15 minutes before using again.
Call Customer Service if the motor base still does not operate.
Keep in mind that the following issues will promote overheating of the motor base:

  • Processing ingredients that are too dense. Make sure you are using ingredients with enough sugar and/or fat. Follow the recipes in the inspiration guide for best results.
  • Processing a solid block of ice, ice cubes, or hard, loose ingredients, such as frozen fruit.
  • An extra cold freezer. The unit is designed to process ingredients between 9°F and -7°F. If your freezer is too cold, try changing the freezer's temperature setting, moving the pint to the front of your freezer, or leaving the pint out on the counter for a few minutes before processing.
The One-Touch Programs won't illuminate. I can't select a program.
  • Ensure the unit is plugged into a working outlet before installing the outer bowl, then press the power button and select a program.
  • Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl is not installed correctly, the install light will flash. If the paddle is not installed correctly, the install light will illuminate. All One-Touch Programs will illuminate when the unit is fully assembled.
  • The unit does not allow you to run back-to-back programs immediately. Between programs, lower the bowl and check the results before raising the bowl and running another program.
My frozen treat is liquid, not solid, after processing.
  • If a base is soft after processing, put the CREAMi™ Pint back in the freezer for several hours or until the desired consistency is reached.
  • For best results, freeze base for at least 24 hours and process immediately after removing from the freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit is designed to process bases between 9°F and -7°F.
  • The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.
What should I do with leftovers in my pint?

Leftovers can be stored in tupperware containers. However, we recommend storing leftovers in a pint so that it can be processed again. Some treats re-freeze very hard and need to be processed again to enjoy leftovers. You will not be able to process the ingredients again if stored in a different container. Flatten the top of your frozen treat with a spoon or spatula before refreezing. If the treat is soft after re-freezing, just scoop and enjoy it. If it is hard, process it again on the program you used to make it. Note: if your treat contains mix-ins, processing again will further crush your mix-ins and create a new flavor.
If the consumer asks for more information about processing a pint that contains mix-ins, ask consumer what they recipe they made.
Processing leftovers that contain mix-ins:

  • If you used store-bought ice cream to add mix-ins: process again on MIX-IN (first and only program you use)
  • If you added mix-ins to ice cream, process leftovers on the ICE CREAM program
  • If you added mix-ins to lite ice cream, process leftovers on the LITE ICE CREAM program
  • If you added mix-ins to gelato, process leftovers on the GELATO program
  • If you added mix-ins to sorbet, process leftovers on the SORBET program
  • If you added mix-ins to smoothie bowl, process leftovers on the SMOOTHIE BOWL program
  • If you added mix-ins in your milkshake, process leftovers on the MILKSHAKE
My frozen treat looks crumbly or powdery after processing.
  • When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch Program, use the RE-SPIN Program to make your frozen treat smoother and creamier.
  • DO NOT RE-SPIN if planning to use the MIX-IN program. Instead, proceed with the mix-in process. Your treat should be creamier after using the MIX-IN program.
  • RE-SPIN is often needed for very cold bases. If your freezer is set to a very cold temperature, you may need RE-SPIN more frequently. The unit is designed to process bases between 9°F and -7°F. If your freezer is too cold, try changing the freezer's temperature setting, moving the pint to the front of your freezer, or leaving the pint out on the counter for a few minutes before processing.
  • The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.
Recipe for UL wattage testing requirements

Please DO NOT try this recipe at home. The following recipe is required to meet UL wattage testing requirements.

  • Set the freezer to -18°C and let the freezer stabilize.
  • Whisk 1 box of instant chocolate pudding powder (110 grams) with 2 cups of milk for 2 minutes.
  • Pour base into an empty CREAMi" Pint up to the MAX FILL line.
  • Place the pint in the freezer for 17.5 hours.
  • Process on the base using the RE-SPIN program.
How do I add mix-ins to my treat?

The MIX-IN program can be used to fold in slices and chunks of mix-ins. First, after processing your base using one of the other One-Touch Programs, use a spoon to create a 1 1/2-inch wide hole that reaches the bottom of the pint. Add mix-ins to the hole in the pint. (During this process, it is OK for the treat to rise above the MAX FILL line, as long as the outer bowl lid can still comfortably close over the pint to process). After adding mix-ins, install the pint on the motor base with outer bowl, paddle, and outer bowl lid assembled, then run the MIX-IN program.
Notes:

  • If adding mix-ins to store-bought ice cream, you do not have to process the ice cream on another program first. Just scoop the store-bought ice cream into the pint, make a hole, and add the mix-ins. Then process using the MIX-IN program.
  • If adding mix-ins to a milkshake, do not process the milkshake before adding mix-ins. Add the mix-ins and milk, then process using the MILKSHAKE program.
How much of my mix-in(s) should I add?

We recommend adding 1/4 cup of your favorite crushed candies, frozen fruits, chopped nuts, chocolate pieces, and more. When adding several different types of mix-ins, we recommend not exceeding 1/4 cup in total. Feel free to adjust the quantity of mix-ins to your taste. If you would like fewer chunks, add less than 1/4 cup. If you would like more chunks, mix-in more than 1/4 cup. When adding more than 1/4 cup, be sure that the outer bowl lid can still comfortably close over the pint to process using the MIX-IN program. It also helps to dig a deeper and wider hole when adding more than 1/4 cup of mix-ins.

What should I use or not use as mix-ins? How should I prep mix-ins?
  • What to use: chocolate, nuts, candy, frozen fruit, and more to elevate any treat with bursts of flavor.
  • What not to use: fresh fruit, sauces, and spreads. Adding fresh fruit, fudge, and caramel sauces will water down your treat. Chocolate hazelnut spread and nut butters also do not mix well. In place of these items, we recommend using frozen fruit or chocolate/caramel shell toppings.
  • How to prep: Hard mix-ins-like chocolate, candy, and nuts- will remain intact and not get broken down during the MIX-IN program, so we recommend using smaller pieces of hard mix-ins, such as mini chocolate chips and candies or pre-chopped nuts. Soft mix-ins-like cereal, cookies, and frozen fruit-will get broken down and shrink during the MIX-IN program, so we recommend using larger pieces of soft mix-ins. Adjust the size of mix-ins to your taste using these guidelines.
How do I assemble the pint on the motor base?

1. First, plug in power cord and place on a clean, dry, level surface, such as a countertop or table. Please note that the unit will NOT run if the outer bowl is installed on the unit before it is plugged in.
2. Install the CREAMi™ pint: place the pint containing the frozen base in the outer bowl. (Before installing, remove lid from pint and check that the ingredients have not been frozen at an angle.)
3. Install the Creamerizer™ paddle: depending on your unit, the paddle is installed in one of the following two ways. A) Press and hold the paddle latch on the top of the outer bowl lid, then insert the paddle in the bottom of the lid. Release the latch to secure the paddle. OR B) Push the paddle into the underside of the outerbowl lid.
4. Install lid: position the tab of the lid just slightly to the right of the outer bowl handle so the lines on the lid and handle align. Rotate the lid clockwise to lock.
5. Install outer bowl: after plugging in the unit, place the outer bowl on the base with the handle in the middle of the unit. Twist handle to the right to raise the platform and lock the bowl in place. You should hear a click.

Can I make a smoothie in the Ninja Creami?
  • No. Do not make a smoothie or process hard, loose ingredients. Fruit must be crushed to release its juice or combined with other ingredients and frozen before processing. The Fresh Fruit Sorbet recipe in the inspiration guide provides an example of how to make a treat from fruit that is crushed to release its juice and frozen before processing.
  • You can make a smoothie bowl after freezing fruit in liquid for 24 hours. Note that smoothie bowls made in the unit will be much thicker than typical smoothie bowls from a blender or other machine.
  • Additionally, do NOT process a solid block of ice or ice cubes. after freezing fruit in liquid for 24 hours. Note that smoothie bowls made in the unit will be much thicker than typical smoothie bowls from a blender or other machine.
  • Additionally, do NOT process a solid block of ice or ice cubes.
How do I make recipes dairy-free? What substitutions can I use?
  • For Ninja Test Kitchen recipes, you can substitute unsweetened oat milk for milk (1:1), unsweetened coconut cream for heavy cream (1:1), and vegan cream cheese for cream cheese (1:1). Make sure to use unsweetened substitutes and to whisk any coconut cream by itself before using it as a substitute.
  • We do not recommend other dairy substitutions unless specifically called out in the recipe.
  • We cannot recommend substitutions for non-Ninja Test Kitchen recipes.
  • Please note that making dairy substitutions will change the texture of your treat.
How do I make recipes use less sugar? What substitutions can I use?
  • For Ninja Test Kitchen recipes, you can substitute raw agave nectar For light corn syrup.
  • We do not recommend other sugar substitutions unless specifically called out in the recipe.
  • When using ANY sugar substitutes for any recipe, use the LITE ICE CREAM program to process.
  • We cannot recommend substitutions for non-Ninja Test Kitchen recipes.
What can I make if I don't have 24 hours?

You can make a milkshake or customize store-bought ice cream with mix-ins in minutes. To make a milkshake: add 1 1/2 cups of store-bought ice cream to a pint. With a spoon, create a 1 1/2-inch wide hole that reaches the bottom of the pint. Add mix-ins to the hole in the pint (optional), then add 1/2 cup of milk. Process using the MILKSHAKE program. To customize store-bought ice cream: scoop 1 1/2 cups of store-bought ice cream into a pint. With a spoon, create a 1 1/2-inch wide hole that reaches the bottom of the pint. Add your mix-ins to the hole in the pint. Process using the MIX-IN program.

When should I use RE-SPIN?

- If your base is crumbly or powdery after processing, use the RE-SPIN program to make it smoother and creamier. Note: do NOT RE-SPIN if you will also be using the MIX-IN program, since running both after another program may overprocess ingredients. Also, do NOT use RE-SPIN to process leftovers. RE-SPIN is often needed for very cold bases from the freezer; if your freezer is set to a very cold temperature, you may need RE-SPIN more frequently. The unit is designed to process bases between 9F and -7F. If your freezer is too cold, try changing the freezer's temperature setting, moving the pint to the front of your freezer, or leaving the pint out on the counter for a few minutes before processing. - Beside use with frozen bases, RE-SPIN can be used to customize the texture of your smoothie bowl or milkshake. Smoothie bowls made in the CREAMi are thicker than your average smoothie bowls. If you would like your smoothie bowl to be thinner, select RE-SPIN to process the mixture until your desired texture is achieved. Similarly, if you would like your milkshake thinner, add 1-2 tablespoons of milk and select RE-SPIN. Process until your desired texture is achieved. However, note that mix-ins may sink to the bottom of thin milkshakes.

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