This article contains the FAQs for the SP300 Series Ninja® Foodi® Dual Heat Air Fry Oven. This supports the following product SKUs FT301, SP300 and SP301.

What do the different functions do?

• AIR FRY: Make foods that would traditionally be fried—such as chicken wings, French fries, and chicken nuggets—with little to no added oil.
• AIR ROAST: Achieve a crispy outside and perfectly cooked inside for full-sized sheet pan meals, thicker proteins, and roasted veggies.
• BROIL: Broil meat and fish and evenly brown the tops of casseroles.
• BAKE: Bake everything from your favorite cookies to homemade pizzas.
• BAGEL: Designed to perfectly toast up to 6 bagel halves when they’re placed cut-side up on the wire rack.
• TOAST: Evenly toast up to 9 slices of bread to the perfect level of darkness.
• DEHYDRATE: Dehydrate meats, fruits, and vegetables for healthy snacks (not included on all models).
• REHEAT: Heat leftovers without overcooking (not included on all models).
• SEAR CRISP: Sear larger cut proteins, vegetables.
• RAPID BAKE: Jumpstart doughs for an extra rise and make quick breads.
• GRIDDLE: Griddle breakfast foods, quesadillas, sandwiches, etc.
• FRESH PIZZA: Make fresh homemade pizza from thin to thick crusts.
• FROZEN PIZZA: Quickly cook frozen pizza from thin to thick crusts.

What is the internal capacity of the oven?

0.62 cubic feet; 13"L x 13"D x 4.05"H

What is included in the box?

SP300/SP301:
- SearPlate
- Wire Rack
- Air Fry Basket
- Quick Start and Inspiration Guide with 15+ recipes
SP351/SP351QXX:
- SearPlate
- Wire Rack
- Air Fry Basket
- Thermometer & Thermometer Holder
- Quick Start and Inspiration Guide with 15+ recipes

Where is the power button located?

The power button is located on the bottom right side of the control panel.

Does the unit pause when I open the door during cooking?

No. To pause the unit, simply press the dial, which serves as the START/STOP button.

Is the air fry basket nonstick?

No. To minimize sticking, spray the air fry basket with cooking spray.

When should I use the air fry basket?

Use the air fry basket in the top rails with the Air Fry and Dehydrate functions to maximize airflow. When cooking foods that may drip, slide the SearPlate into the bottom rails to catch any drippings from hitting the bottom heating elements.

What is the capacity of the air fry basket?

The air fry basket holds up to 4 pounds of food.

Do I have to rotate the air fry basket while cooking?

Yes. It is important to rotate your food for consistent browning and crispiness. For best results, follow the recipe or cooking chart to see how often you should rotate ingredients while cooking.

Do I need to add oil when air frying?
Is the SearPlate nonstick?

Yes. The SearPlate has a nonstick ceramic coating.

When do I use the SearPlate?

The SearPlate can be used in the bottom rails with any cooking function. The SearPlate is multifunctional and can be used as a cookie sheet, baking tray or sheet pan. Note that, for Dual Heat Functions (Sear Crisp, Rapid Bake, Griddle, Fresh Pizza, and Frozen Pizza), it is required to preheat the SearPlate. The SearPlate can also be used in the bottom rails to catch drippings when cooking in the air fry basket or wire rack.

Can I use parchment paper?

Yes. Parchment paper can be used in the oven the same way that you would use it in your conventional oven. Make sure the parchment paper is not touching the interior side walls or top heating elements.

Can I use aluminum foil?

Yes. Use aluminum foil on the SearPlate or wire rack for easy cleaning after cooking. Make sure the aluminum is not touching the top heating elements. Do not wrap the crumb tray in aluminum foil.

How do I know if the unit is on?

When the unit is powered on, the digital display will light up along with all the function buttons.

What is the exterior of the unit made of?

The outside of the oven is stainless steel.

Will the outside of the unit get hot?

The outside of the oven and glass window will heat up during cooking, but the control panel and door handle will remain cool to touch.

How do I set the timer?

Press the TIME/SLICE button and use the START/STOP dial to set the time. You can change the time at any point during cooking by using the START/STOP dial.

What is the warranty?

1-year limited warranty.

How long is the power cord?

The power cord is approximately 34 inches long.

How do I clean the unit?

Everyday Cleaning:
1. Unplug the unit from the wall outlet and allow it to cool down before cleaning.
2. Empty the crumb tray by sliding it out of the oven when the oven is in the flipped-down position.
3. To clean the exterior of the main unit and the control panel, wipe clean with a damp cloth.
4. The unit interior and crumb tray should be cleaned after every use or grease build up will be harder to clean overtime.

Deep Cleaning:
1. Allow the unit to cool down then unplug
the unit from the outlet before cleaning.
2. Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to wash the air fry basket more thoroughly. Soak accessories overnight in hot, soapy water. The air fry basket and wire rack can be put in the dishwasher but may wear more quickly over time.
3. Use warm, soapy water and a soft cloth to wash the oven’s interior. DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
4. To prolong use of accessories, hand-wash with warm, soapy water.
5. Thoroughly dry all parts before placing them back in the oven.

Can I adjust the cook time and/or temperature once the unit is running?

Yes, you can adjust the cook time and/or temperature at any point during cooking by pressing the TIME/SLICE and/or TEMP/SHADE button and using the START/STOP dial. Times and temperatures are always affected by the type of food, amount of food, whether accessories are placed correctly, and whether preheating instructions have been followed. Always keep an eye on your food while cooking.

Do I need to defrost frozen foods before air frying them?

It depends on the food. Follow package instructions.

How do I store my Ninja Foodi?

1. Hold handles on each side of the unit.
2. Lift and flip oven onto its side.
3. Leave the unit in the upright position when storing.

What is the difference between the Toast and Bagel functions?

The Toast function is specifically programmed to toast bread, while the Bagel function is specifically programmed to toast bagels. Both functions have been pre-programmed to consider the thickness and standard cook times of bread, bagels, and muffins.

Why is the fan running during the Bake and Air Fry functions?

The unit's fan will automatically turn on during the Bake and Air Fry functions to keep the control panel cool to the touch during cooking.

Can I use my own pans and dishes in the oven?

Yes, as long as they are oven safe up to 500°F.

Why is my food undercooked or overcooked?

Food cooks faster with Rapid Bake, Frozen Pizza, and Air Roast, so for traditional oven recipes, lower the cook time and temperature.
For Rapid Bake and Frozen Pizza, reduce cook time on recommended package instructions 30-50%.
For Air Roast we recommend reducing cook time on recommended package instructions by 30% and the temperature by 25°F.
For Sear Crisp, Quick Bake, Griddle, Pizza, and Frozen Pizza, make sure to use the SearPlate on bottom rails for the oven to read temperatures properly.

Can I restore the unit to its default settings?

Yes, to restore the oven’s default settings for each function, press the TIME/SLICE and TEMP/SHADE buttons simultaneously for 5 seconds. The oven will remember the last setting used for each function, even if you unplug it.

Why is steam coming out from the oven door?

This is normal. The door is vented to release steam created by foods with a high moisture content.

Why is water dripping onto the counter from under the door?

This is normal. The condensation created by foods with a high moisture content (such as frozen breads) may run down the inside of the door and drip onto the counter.

What is the wattage?

This unit is 1800 watts.

Why does the HOT indicator appear on the display?

This indicator appears when the unit is hot and will turn off when the oven is cool enough to be flipped up for storage or cleaning.

Why does "FLIP" appear on the display?

Flip will appear when the unit is cool enough to flip up for storage or cleaning.

Why is my toast burnt or underdone?

1. Ensure you have set the correct slice number and shade level. The oven has preset times that correlate with each setting. If the slice number does not match the number of slices of bread in the oven, results may vary from the desired shade level.
2. As the oven becomes greasier/dirtier, the Toast/Bagel functions may become less effective, making them take longer than normal for desired results. Make sure to clean unit and accessories from grease after each use.
3. If bread is frozen or stale, this may affect toast time.
4. Ensure you placing the slices on a wire rack in the middle rack position.
5. For drier or stale bread, adjust shade lower than your standard setting.
For freshly baked, whole wheat, and frozen breads, adjust the shade higher than your standard setting.
6. For thick-cut pieces, adjust the shade higher than your standard setting. Be sure to slice bread evenly for consistent toasting.
Very thin slices may burn. Use the lowest shade selection and monitor while toasting.

Why are my bagels burnt or underdone?

1. Ensure you have set the correct slice number and shade level. The oven has preset times that correlate with each setting. If the slice number does not match the number of slices of bagel in the oven, results may vary from the desired shade level.
2. As the unit becomes greasier/dirtier, the Toast/Bagel functions may become less effective, making them take longer than normal for desired results. Make sure to clean unit and accessories from grease after each use.
3. If bagel is frozen or stale, this may affect toast time.
4. Ensure you placing the slices on a wire rack in the middle rack position.
5. For drier or stale bagels, adjust shade lower than your standard setting.
For freshly baked, whole wheat, or frozen bagels, adjust the shade higher than your standard setting.
6. For thick-cut pieces, adjust the shade higher than your standard setting. Be sure to slice bagels evenly for consistent toasting.
Very thin slices may burn. Use the lowest shade selection and monitor while toasting.

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