Ninja EverClad™ Cookware Limited Lifetime Guarantee

SharkNinja’s mission is focused on positively impacting people’s lives every day in every home around the world. We stand by our products and offer exclusive warranties to our customers. Visit our product detail page for information on the warranty offered. If you have any questions, feel free to get in touch with us here.

Ninja EverClad Cookware Limited Lifetime Guarantee

Ninja EverClad™ cookware has taken product testing to a whole new level to deliver unmatched durability and 5-star product experiences to you, our valued consumers.

We proudly guarantee the performance of your cookware for the original purchaser’s lifetime.

Visit ninjawarranty.com to learn more about the Limited Lifetime Guarantee.

Ninja EverClad™ Limited Lifetime Guarantee

The Limited Lifetime Guarantee applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original purchaser and to the original product only. This warranty is not transferrable.

Material & Workmanship

SharkNinja warrants that Ninja EverClad™ cookware will be free from defects in material, construction, or workmanship throughout the original purchaser’s lifetime under normal use and following care instructions. SharkNinja will replace the original Ninja EverClad™ cookware product if the original product is deemed defective in material, construction, or workmanship within the original purchaser’s lifetime.

Exclusions

This warranty does not cover:

  • Normal product wear and tear, such as stains, discoloration, pitting, or scratches on the interior or exterior surface of the product that do not materially impact the performance of the cooking surface
  • Damage to the interior or exterior of the product arising from thermal shocks, drops, improper use (such as boiling dry), or failure to follow the use and care instructions
  • Damage, such as dents or scratches, to the product caused by utensil impacts or stacking during storage
  • Discoloration, warping, or metal separation due to high heat or prolonged heat exposure when empty
  • Surface scratches caused by sharp utensils such as knives and forks
  • Surface scratches caused by the use of appliances such as mixers
  • Damage caused by use of scouring pads, steel wool, abrasive cleaners, or bleach
  • Commercial, professional, or workplace use
  • Incidental or consequential damages

How to get service

If your cookware fails to work properly while in use under normal household conditions within the warranty period, visit ninjakitchen.com/support for information about how to start a warranty claim or for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-855-460-5431 to assist with product support and warranty service options. So we may better assist you, please register your product online at registeryourninja.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the replacement unit to you.

How to initiate a warranty claim

You must call 1-855-460-5431 to initiate a warranty claim. You will need the receipt as proof of purchase (to document the date of your purchase) and to confirm that you are the original purchaser. We also ask that you register your product online at registeryourninja.com and have the product on hand when you call, so we may better assist you.

Limitations and how state law applies

TO THE EXTENT PERMITTED BY LAW, THE LIMITED WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES WILL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REFUND, REPAIR, OR REPLACEMENT SERVICE AS DETERMINED BY US IN OUR SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO OUR EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.