Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please select the place of purchase of your unit/part. Attach any proof of purchase for retailer purchases. For direct purchases from SharkNinja, personal information or an order number is sufficient.

Please provide the order number. Enter the first 8 digits of your order confirmation number, excluding -00. EX: In example order #01234567-00, you would only provide 01234567.

Please enter your Model number. EX: AF150. Click here for instructions on where to find Model # info.: https://www.ninjakitchen.com/parts-and-accessories/find-model-number/

Please describe what issue you are experiencing which require a part replacement.

Please elaborate if you don't see an option describing your issue.

Please type out the item from your order. EX: CREAMi® Pint - 727KKU300. Go to https://www.ninjakitchen.com/parts-and-accessories/results-category/ to find your part number based on product or refer to your manual for more information. Fill out information as accurately as possible to ensure the fastest resolution. Attaching pictures of issue below helps speed-up processing requests.

Fill out information as to what the expected item was, following the above format. Be as accurate as possible to ensure the fastest resolution. Attaching pictures of issue below helps speed-up processing requests.

Reminder to attach images to ensure quickest resolution of issue. EX: Proof of Purchase, pictures of wrong parts, damages, etc.

Add file or drop files here