How do I start a return?
Need to return a product? We make it easy and hassle-free.
If you ordered from ninjakitchen.com
- Visit our Returns Portal to start your return.
- You’ll receive a prepaid shipping label and easy step-by-step instructions via email.
- Once we receive your item and complete a quick inspection, we’ll process your refund—usually within 10 business days.
- We’ll keep you updated every step of the way by email.
What is Ninja’s Return Policy?
You can return items purchased directly from us within 60 days for a full refund, minus shipping fees. Special infomercial offers have a 90-day return policy. Items excessively worn, damaged, or altered are not returnable.
To view the full policy simply view here - 60 day or 90 day.
Returns FAQs
If You Purchased from Another Retailer
Please return your Ninja product directly to the retailer—either online or in-store, based on their return policy.
How do I return my TikTok order?
For more information on how to process a Tik Tok Shop return, click Here.
Who pays for return shipping?
We cover standard return shipping costs with a prepaid label. Extra fees from expedited shipping are non-refundable.
Can I exchange my product?
Currently, we do not offer product exchanges.
When will I get my refund?
Your refund is processed within 10 business days after we receive and inspect your return.
How will my refund be issued?
Refunds are issued to your original payment method.
What if I used Affirm for my purchase?
We've partnered with Affirm to offer convenient monthly payment options. Once your return is processed, any installment payments made will be refunded through Affirm, and no further payments will be required. For additional assistance, please reach Affirm's Customer Care team at helpcenter.affirm.com or call 1-855-423-3729.
Can I return a gift?
Only the original purchaser can process returns, and refunds go back to the original payment method.
What if I lost the original packaging?
No worries! Just place the item securely in another box for your return.
Still need help? We’re here for you. Contact our Ninja customer service team here.